This was not the case with Chris, it was easy and dare I say fun?! We purchased the house from out of state. Chris was accessible and mindful of the time zone differences between us. He was always fun to talk with and was patient when I would ask questions that were probably were mind numbing to him. He and his team even offered to call around and find answers for me when he could have very easily said it was not his job and hung up. If you are looking for customer service and solid loan documents at closing, call Chris!